Q1. Can I have a free sample for the ceramic mug?
A: We normally charge the open mold fee for $150,but after you placed the order we will refund
your $150 sampling fees.
Q2. What about the sample lead time?
A: It usually takes about 5dys,but in peak season it will takes longger about 8dys.
Q3. Do you have any MOQ limit for ceramic mug order?
A:We can freely offer you a sample which are the samples that we are available at the monment.
And our MOQ is 5000pcs per designs .
Q4. How to proceed an order for ceramic mug?
A: Firstly, let us know your requirements or application.
Secondly, We quote according to your requirements or our suggestions.
Thirdly, customer confirms the samples and places deposit for formal order.
Fourthly ,We arrange the production.
Q5. Is it OK to print my logo on ceramic mug product?
A:Yes. Please inform us formally before our production and confirm the design firstly based
on our sample .
Q6: How to deal with the faulty?
A: Firstly. Our products are produced in strict quality control system and the defective rate
will be less than 1.5%.
Secondly. If any products that you reveived that have defects we will be freely offer you the
decfects qyt in your next orders.Or you can deduct the defects cost in your next orders.